The 7 Skills and 7 Talents of Great Social Media Marketers
The younger employees in your business are more than likely the best ones to manage your company social media accounts… right? ... Read More
Step out of fear and into the future with employee enriched social media
The sales, marketing and customer service landscape is continually and swiftly evolving. Where in the past, contact centres, inbound and outbound sales reps and traditional marketing were sufficient to deal with queries, create awareness and demand, customers are seeking more from the organisations they support. ... Read More
Can your Customers Dot-Complain? Customer Service Has Gone Social!
Who loves phoning a call-centre? Please raise your hands! No takers? Well this is hardly surprising. While this article is not about call-centres per se, nor about the level of service one typically receives from them, they do epitomise what has happened to the level of service that a broad-spectrum of companies (particularly larger ones) offer. ... Read More